Shipping Policy

We love crayfish, and we spend a lot of time perfecting not only the recipe and cooking process, but also the way we sort the crayfish in each bag and measuring the correct amount of brine. We also use the very best quality packing materials and freezer packs to make sure our product stays frozen until our customer opens the package. We want you to receive the best quality product possible. In order for this to be possible we have established some shipping policies here and given you some information so that you can choose the option that fits you best. Please take a moment to read this before placing the order:

Choosing the right shipping option: No matter where you are located in the contiguous U.S. we want you to receive the order within 2 days of the shipping date. This ensures that you will receive our product with the highest quality ensured. So please choose the right option based on your delivery destination. See our Shipping Options & Delivery Time for more info.

Understanding a Frozen vs Thawing vs Thawed product: Ideally we would want everyone to choose the Next Day Air shipping option so that the product will deliver in the shortest amount of time. But, we also realize it is the most expensive option and we want you to be able to choose. Some of our customers live close to us and in this case choosing the 2nd Day Air may be enough. Our product will ship frozen with additional freezer packs in a completely sealed Styrofoam box enclosed with a thick cardboard box. This will keep the content of the box frozen for at least 24 hours. Beyond that the freezer packs will start to thaw and soon after some of the brine surrounding the crayfish will start to slowly thaw as well. Please note that even if the brine has started to thaw a bit the actual product is still frozen. 

  • Product is Frozen: When you receive the product in 1 day after ship date. The product will arrive frozen. You can re-freeze the product. Please enjoy by the best-by date on the back of the bag if you freeze it. If you choose to thaw it please put in fridge for 2 days and enjoy soon after, or put in a cold water bath for 4-5 hours to enjoy the same day. Refrigerate leftovers, do not re-freeze them.
  • Product is Thawing: When you receive the product after 1 day but before 2 days of ship date. The product will arrive frozen or in a slight thawing state, at least the brine. We suggest putting the product in the refrigerator to continue the thawing process for about a day or two and enjoy soon after. Or put in a cold water bath for 4-5 hours to enjoy the same day. Refrigerate leftovers, do not re-freeze them.
  • Product is Thawed: In some rare cases there might be shipping delays, or you may not be at home when the package arrives. When you receive the product after 2 days of ship date the product will arrive thawing or in a thawed state. In this case you will need to make sure the product is cold to the touch. If it is we suggest putting the product in the refrigerator to continue the thawing process, or if it is almost thawed please refrigerate and enjoy soon after within a day or two. Refrigerate leftovers, do not re-freeze them.